Frequently Asked Questions
How can I place an order with you?
You can place an order with us on our website or alternatively call us on Customer Care number or through WhatsApp. Working timing is 9:30am to 5:30pm Monday to Saturday.
Is there a minimum order value for placing the order?
No, you can place an order of any value. However for orders less than Rs 599, appropriate shipping charges will apply.
To what locations do you deliver the products?
We deliver orders across India. Our warehouse is in Bangalore-India and orders will be shipped from here.
How do I make payments?
You can pay online for orders placed on our website through net banking, credit cards, debit cards or e-wallets. For orders placed through customer care or WhatsApp, you can pay through IMPS/NEFT or e-wallets.
Are the prices displayed on the website inclusive of taxes?
The prices displayed on the website are inclusive of all applicable taxes unless otherwise specified.
How will I know that my order has been confirmed?
A notification will be sent to your email address along with the order reference number.
Do I get a bill for my shopping?
Yes, you will be provided with a bill when your order is delivered to you.
What are the shipping charges?
If order value is less than Rs.599, you will be charged Rs. 80.
How will I be informed about order details, tracking status, and estimated delivery time?
When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation. Since we deliver the products through various courier partners or India Post, estimated delivery time may vary depending on their delivery schedule.
How do you ship your orders?
We ship orders through a number of courier partners or India Post according to delivery location. Some liquid items may be shipped through road transport.
How can I track my order?
You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your “Tracking Number/ AWB No.” and a link to the company tracking site to track your consignment.
What if I am not available at home, when the product is delivered?
Please make sure someone is available at the shipping address or you have authorized someone to receive the product on your behalf.
How long will it take for the product to reach me?
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.
Do you ship internationally?
Yes, we can ship orders just about anywhere in the world. However the delivery time may vary depending upon your country.
What will be the ordering process for international orders?
Please call our toll free phone number or email us to know more details about internationals orders, payment options, shipping charges and delivery formalities.
What should I do when I get messages on the webpage like Payment error / Transaction failure or if payment gets declined?
Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or some required fields are not entered correctly. Please reach our Customer Support team for any queries.
Can I get a refund if I return a product after purchase?
We do not entertain refunds or accept returns unless there is a manufacturing defect in our product. For more details, please see Returns policy on our website.
How to get in touch with our Customer Support Team?
Please feel free to call us at +91 8660501245 or write to us at service@brahmionline.com